![Jeni Amos_ UX methodology_edited.jpg](https://static.wixstatic.com/media/ee0dcf_661419138c2f4172b6865395874e078f~mv2.jpg/v1/fill/w_92,h_122,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_661419138c2f4172b6865395874e078f~mv2.jpg)
JENI AMOS
User Experience Designer
![Jeni Amos pointing to a whiteboard in a UX workshop](https://static.wixstatic.com/media/ee0dcf_d82f0af58c354623876990df8227415b~mv2.jpg/v1/fill/w_460,h_460,al_c,lg_1,q_80,enc_auto/Jeni%20Amos%20pointing%20to%20a%20whiteboard%20in%20a%20UX%20workshop.jpg)
JENI AMOS UX DESIGNER
I take problems and turn them into solutions that work for the people who need them.
As a Lead UX Designer, I have worked with a range of clients, delivering exceptional digital products and services, that solve real problems.
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I like people and want to know how they tick. I want to hear about their problems and think about how to alleviate issues. Through user research and user experience design methods, I help discover user needs and translate them into solutions to meet those needs. I am passionate about creating user-centred designs that are both functional and fulfil the needs of the user entirely.
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End-to-end user experience covers user research, user journeys, mapping, analysis, persona creation, stakeholder management, interaction design, systems, content design, prototyping, user testing, to name but a few.
![Extended double diamond process, in an illustration style](https://static.wixstatic.com/media/ee0dcf_f031a226aeb7424a90375265c18f8fa2~mv2.png/v1/fill/w_42,h_25,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_f031a226aeb7424a90375265c18f8fa2~mv2.png)
Hello
I'm Jeni, I'm a problem solver who cares about crafting products and experiences that are useful, useable, accessible and delightful.
With over 10 year industry experience, my passion is solving real problems for real people. I often describe my role as a UX Designer, as being part psychologist and part carpenter: listen to people, empathise, then get out your tool box and start to build something.
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(nee Jeni Rodger, and if there were one thing I could change would be the service design in changing your name after marriage; the cascades of difference process for every service, every loyalty card, not to mention official document. It is laborious and patriarchal and I would love to see change.)
![Screenshot 2023-05-09 at 10_edited.jpg](https://static.wixstatic.com/media/ee0dcf_3cf428a6039f40079c25952a6fb97912~mv2.jpg/v1/fill/w_70,h_93,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_3cf428a6039f40079c25952a6fb97912~mv2.jpg)
![People taking part in user research sessions](https://static.wixstatic.com/media/ee0dcf_65fb4fccb94e40e9a22048c3e367d1ea~mv2.jpg/v1/fill/w_147,h_102,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_65fb4fccb94e40e9a22048c3e367d1ea~mv2.jpg)
![People sitting in front of computers, looking at the screens, no detail can be seen on the screens](https://static.wixstatic.com/media/ee0dcf_65fb4fccb94e40e9a22048c3e367d1ea~mv2.jpg/v1/fill/w_123,h_85,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_65fb4fccb94e40e9a22048c3e367d1ea~mv2.jpg)
User research
Users come first.
User experience starts with real people. User research is the foundation of a successful outcome. Through interviews, workshops, usability testing, and data analysis, it is vital to gain insights in order to create the seamless, user-centred experiences that I am passionate about.
Government Design Services
Services for public benefit.
I have extensive experience in using the GDS gov.uk design systems to create services that make a real difference to real people.
I have worked in several departments, within the governement framework, with success in GDS assessments, creating user-led end-to-end digital services. I am thrilled to have been part of the process to launch services that make a difference to people.
![User experience site map IA workshop](https://static.wixstatic.com/media/ee0dcf_dd312f3ae1804b9a8a7ff5ecb970b18b~mv2.png/v1/fill/w_123,h_98,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_dd312f3ae1804b9a8a7ff5ecb970b18b~mv2.png)
![Woman designer standing in a meeting room talking to other participants in the meeting room. Discuss](https://static.wixstatic.com/media/ee0dcf_a714324ae8024f94b4e09b3a6b88ffbc~mv2.jpg/v1/fill/w_123,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_a714324ae8024f94b4e09b3a6b88ffbc~mv2.jpg)
User testing
Ask the people.
I aim to deliver things that are more efficient, simpler and easier to use.
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By asking questions, challenging assumptions and the status quo. Don't take things for granted, challenge stakeholders and ask questions. Listen to the answers and make sense of the responses.
Make, try and test. Then learn, make try and test again. And again. There is no better way to deliver something valuable than to work closely with the users.
Accessibility
Design for everyone.
Accessibility in design ensures that digital products and websites are usable by everyone, free of restrictions. I want to ensure there are inclusive, barrier-free experiences. Working to WCAG, I am deeply committed to accessibility, in awareness and practical outcomes.
![UX sketch scamp of a wireframe on a mobile phone device](https://static.wixstatic.com/media/ee0dcf_7932f37333a34a7b85596cf487c13186~mv2.png/v1/fill/w_98,h_130,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_7932f37333a34a7b85596cf487c13186~mv2.png)
![UX designer looking at a very large IA sitemap after a card sorting exercise with users](https://static.wixstatic.com/media/ee0dcf_d90d9d1b5bbb4ef4abd03a8a1a26ef7c~mv2.jpg/v1/fill/w_123,h_82,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_d90d9d1b5bbb4ef4abd03a8a1a26ef7c~mv2.jpg)
UX methodology
Dance with me.
From user research and wireframing to prototyping and usability testing, the methodology sets the guidance for intuitive, user-centric solutions, ensuring each project delivers a seamless and engaging experience.
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The UX design process is like a well-organised dance. It's all about taking steps, refining, and shaping a product's user experience until it's just right.
![People Walking](https://static.wixstatic.com/media/2de5dd7d00764168a2131a717d4b151a.jpg/v1/fill/w_68,h_45,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/2de5dd7d00764168a2131a717d4b151a.jpg)
LISTEN
It starts with users
USER EXPERIENCE DESIGNER
Building the things that people need
(Ah, I can't seem to justify this text to the left via WIX. Centre aligned text is both annoyingly and poor for accessibility. I am sorry about this)
Scrum Alliance
CERTIFIED SCRUMMASTER®
Scrum Master skills help to build trust, promote healthy communication and interaction, get commitment, ensure accountability and maintain focus on sprint goals.
The knowledge of the training helps me to understand the Scrum and agile methodologies, which are essential for working on agile projects.
Design Sprint Academy
DESIGN SPRINT FACILITATOR
Delivering Design Sprints, equipped with the materials and understanding of working through problems to outcomes. Based on the five day process, the Design Sprint creates space to create ideas, validate and work to solve big challenges through prototyping and user testing. Fun, engaging, energetic and outcome focused.
BSL
BRITISH SIGN LANGUAGE L1
Being able to communicate and understand people is so incredibly important. Sign language acts as a tool to communicate and interact with people. Whether you're deaf, hard of hearing, struggle with the English language, or communicate perfectly well, sign language creates an open line of communication between all groups of people.
![illustration of a venn diagram, featuring: UX designers, The Backstreet Boys, and 5-year olds. The common central theme is: tell me why](https://static.wixstatic.com/media/ee0dcf_aca7c8b4327a4672b365d4091784c710~mv2.jpg/v1/fill/w_65,h_60,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_aca7c8b4327a4672b365d4091784c710~mv2.jpg)
Get in touch explore my portfolio and see the impact that user-centred design can have on digital experiences. See my UX journey in my CV as it tells the story behind the experiences.
![illustration view that shows generic wireframes, no details shown, just blocks and spaces for text](https://static.wixstatic.com/media/ee0dcf_c7c51935d86342ae83633afddd61cbfc~mv2.png/v1/fill/w_123,h_78,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/ee0dcf_c7c51935d86342ae83633afddd61cbfc~mv2.png)
I am committed to accessibility, and strive to make my website inclusive to all users. I have followed best practices and standards to ensure a user-friendly experience for all. Some restrictions may apply by the site platform provider. Please let me know if you encounter any accessibility issues.
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Accessibility Statement for Jeni Amos UX Designer Portfolio site: Conformance status: The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Jeni Amos UX Designer Portfolio site is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
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Additional accessibility considerations: Created on the WIX platform, some elements are restrained in the code.
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This statement was created on 15 November 2023.